"Non-Personal Information" is information that is in no way personally identifiable and that is obtained automatically through your simple use of our Website with a web browser.
"Personally Identifiable Information" is non-public information that is personally identifiable and obtained in connection with providing a product or service to you. It may include information such as your name, address, phone number, and other related information you provide to us.
Drive Protected, LLC is committed to the security and privacy of all our clients. We take your privacy seriously, and we will work with you to ensure that you have an enjoyable online experience, but that you do so in a safe and secure online environment.
Drive Protected, LLC and its affiliates are committed to respecting your privacy and recognize the need for appropriate protection and management of your Personally Identifiable Information you share with us.
As a part of our commitment to your privacy, we support and adhere to the guidelines and practices adopted by the Direct Marketing Association Privacy Promise to American consumers. Accordingly, we have agreed to (1) provide customers with notice of their ability to opt out of information exchanges with other marketers; (2) honor customer requests not to have their information transferred to others for marketing purposes; and (3) accept and honor customer requests not to receive solicitations from any of our affiliates.
Generally, our customers can visit our Website and even obtain quotes without providing or revealing any Personally Identifiable Information. We receive and store certain types of Non-Personal information whenever you interact with our Website, such as the Internet domain address from which you reached our Website and analyze this data for trends and statistics.
If you use our "Quote by VIN" feature, you are required to provide the full VIN for your vehicle to receive an accurate quote. We do not link your VIN to any Personally Identifiable Information at this point. If you don't feel comfortable providing your VIN, we can accept your vehicle's make, model, and year. However, you understand that this method is potentially less accurate as the VIN most accurately describes your vehicle.
We receive and may store certain Personally Identifiable Information that our visitors enter when visiting our website or provide to us in other ways. For instance, we collect the information you provide to us when you place an actual order for a policy, send an email or call us, request to receive a catalog or additional information, or participate in a promotion. This information may include your name, shipping/billing address, telephone number, email address, credit card information, product purchases, birth date, gender, occupation, vehicle information, and VIN. For marketing purposes, we may also ask about your personal interests, and other similar personal or preference data that you provide to us. You may also submit such information about other people such as the name and address of someone you are referring to us. Whether or not you provide such information to us is completely your own choice.
We use your Personally Identifiable Information you provide for our internal purposes, such as fulfilling and tracking your order, contacting you with regards to your order, sending you promotional prizes, analyzing trends and statistics, informing you about our/our Affiliate's new products, services and offers, and providing you with information from and about our affiliates, catalogs and websites.
We work with affiliates that we believe are trustworthy and we require them to protect your information just as we do. These affiliates help us with many things, including offering you products/services as well as with services in fulfilling your order. We limit the sharing of your Personally Identifiable Information with such affiliates to the extent necessary to provide you with the products and services you expect from us. Except when to do so would effectively disable our ability to provide products and services to you, we will not share your information with these affiliates if you have requested that we stop doing so.
To serve you better, we may combine the information you give us online or through printed forms; publicly available information; and information we receive from others. We use that combined information to enhance and personalize your experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Also, we may contract with third-party service providers to provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services. We provide the information needed for these service providers to perform these services. The information we provide may include some of our customers' personal and Personally Identifiable Information. However, these service providers are not authorized to use any of the information we share with them for any purposes other than to provide services to us.
We may share information that we have collected with governmental agencies and other organizations assisting us in fraud prevention or for investigative purposes. We may do so when permitted or mandated by law; trying to protect against or prevent fraud; attempting to prevent unauthorized or improper transactions; or investigating fraud or improper conduct that has already taken place. In these instances, the information is not provided to these agencies or organizations for marketing or any other unrelated purposes.
Additionally, we may share your email address, name, telephone number, and postal address within the Drive Protected family of businesses. Also, when you purchase from us through our catalogs or Websites we may need to contact you via phone, email, or mail to address issues specific to your order, even if you have opted to not receive communications from us.
From time to time we may also market certain third-party services through our Website. Should you choose to accept an offer from a third-party, we will pass your relevant Personally Identifiable Information, including your name, postal address, credit/debit card number and any other required billing information to that specific third-party.
Finally, if some or all of the business assets of any our company are sold or transferred, we would transfer any corresponding Non-Personal and Personally Identifiable Information to the purchaser so they could continue to provide you with products and services. We may also retain a copy of that information.
We don't maintain your Personally Identifiable Information with regards to any policies you purchase; as such you will need to contact the product provider to do so. Through our Website, you may update your registered Personally Identifiable Information at any time, which includes your name, user name, password, and email.
If at any time you would like us to update your Personally Identifiable Information or remove you from our email or postal mailing lists, or if you need assistance with the modification of your information, send us an email with your request.
You may opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.
Our Website is not designed for use by anyone under the age of 18 (children), though we realize we may have users under this age. We do not verify the age of our users nor do we have any liability for verifying a user's age. If you are under the age of 18, please seek the permission of a parent or guardian before placing an order. If you are a parent or guardian and believe your child is using our Website, please contact us. If children submit information to us and we know that the individuals submitting the information are indeed children, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties.
Our affiliates and we fully comply with the federal CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us. We will not sell, rent, or trade your email address to any unaffiliated third-party without your permission. We believe that your email address is personal and should be kept that way. We use your email address to provide better customer service, to facilitate your transactions with our third-party marketing partners, and to be able to inform you of the Internet offers and promotions from us or our affiliates.
Because we all benefit from secure online transactions, we have taken steps to build and manage a system that you can use with confidence. We use sophisticated encryption and authentication tools to protect the security of the Personally Identifiable Information that you share with us. If sensitive data is collected through this Website, we will encrypt your Personally Identifiable Information before it travels over the Internet using industry standards for secure online transactions. The Personally Identifiable Information you provide to us is protected by a firewall and other counter-intrusion methods. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Once we receive your transmission, we have appropriate security measures in place within our physical facilities to protect against the theft, loss, misuse, or alteration of the Personally Identifiable Information you have provided to us.
We urge you to keep your password for our Website in a safe place and not divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit to our Website. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
You may have to provide a credit card to purchase products and services from our Website. We use third-party billing services and have no control over these services. We will use current industry-standard encryption technology to make sure that your credit card number is kept STRICTLY CONFIDENTIAL. We will also insist that our third-party billing services also use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way liable for any misuse of your credit card number.
We may also use web beacons to collect Non-Personal Information about your use of our Website and the Websites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons (a) allows us to statistically monitor how many people open our emails and (b) for what purposes these actions are being taken. Our Web Beacons are not used to track your activity outside of our Websites or those of our sponsors'. We do not link Non-Personal Information from Web Beacons to Personally Identifiable Information without your permission.
To help us improve our privacy and security policies and practices, please send us your questions and feedback using the Contact Us and Feedback forms on our Website.